This Privacy Policy (hereinafter referred to as the "Policy") sets out the basis on which ubos88 (hereinafter referred to as "ubos88", "the Platform", "we", "us", or "our"), accessible at https://ubos88.cam, collects, processes, stores, discloses, and otherwise handles personal data provided by or obtained from users of the Platform (hereinafter referred to as "Players", "Users", "you", or "your").
ubos88 is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy is drafted in accordance with internationally recognised data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.
By accessing or using the ubos88 Platform — including by registering an account, making a deposit, placing a wager, contacting support, or simply browsing the website — you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy is to be read in conjunction with the ubos88 Terms and Conditions, which are incorporated herein by reference. In the event of any inconsistency between this Policy and the Terms and Conditions on matters relating to personal data, this Policy shall prevail.
This Policy applies to all personal data collected through the ubos88 website (https://ubos88.cam), its mobile interface, customer support channels (live chat, email), and any promotional communications you receive from ubos88. It does not apply to third-party websites or services that may be referenced on the Platform.
For the purposes of this Privacy Policy, the following definitions shall apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. ubos88 acts as the Data Controller for personal data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes personal data on behalf of ubos88 pursuant to the instructions of ubos88. |
| "Consent" | Freely given, specific, informed, and unambiguous indication of a data subject's agreement to the processing of their personal data. |
| "KYC" | Know Your Customer — the identity verification process conducted by ubos88 to confirm the identity, age, and address of all Players prior to withdrawal processing. |
| "Cookies" | Small data files placed on your device by a website, used to remember information about your visit, enhance functionality, and collect analytics data. |
ubos88 collects the following categories of personal data from Players and users of the Platform:
ubos88 collects personal data through the following means:
ubos88 processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your ubos88 player account, including processing login requests, password resets, and account settings changes. |
| KYC & Age Verification | Verifying your identity and confirming that you are aged 21 or above prior to processing your first withdrawal, as required by our compliance obligations. |
| Payment Processing | Processing deposit and withdrawal transactions via supported Malaysian payment methods and maintaining associated transaction records. |
| Fraud & AML Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct. |
| Customer Support | Responding to support requests, resolving disputes, and maintaining records of communications for quality assurance and regulatory purposes. |
| Responsible Gambling | Monitoring wagering patterns to identify potential problem gambling behaviour, enforcing self-imposed limits, and implementing self-exclusion requests. |
| Platform Improvement | Analysing anonymised or aggregated usage data to improve platform functionality, user experience, and game offerings. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to Players who have provided opt-in consent for marketing communications. |
If you have previously consented to receive marketing communications from ubos88 and wish to opt out, you may do so at any time by contacting our support team via live chat or email at [email protected]. Opt-out requests will be processed within 5 business days. Opting out of marketing does not affect transactional or security-related communications.
ubos88 processes your personal data on one or more of the following legal bases:
ubos88 does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances. Your personal data may be disclosed to third parties only in the following limited circumstances:
All third-party service providers engaged by ubos88 are required to process personal data only for the specified purposes, in accordance with ubos88's instructions, and subject to appropriate contractual data protection obligations.
ubos88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
ubos88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding the foregoing, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are responsible for maintaining the confidentiality of their account credentials and should contact ubos88 immediately via live chat if they suspect any unauthorised access to their account.
ubos88 will never ask for your account password, full bank PIN, or complete payment card number via live chat, email, or any other communication channel. If you receive such a request purportedly from ubos88, do not respond and report it to our support team immediately.
ubos88 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and collect anonymised analytics data. The following categories of cookies may be deployed:
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform or prevent you from accessing certain features. For detailed information on how to manage cookies in your specific browser, refer to your browser's help documentation.
Given that ubos88 operates under international licensing and engages third-party service providers located in various jurisdictions, your personal data may be transferred to and processed in countries outside of Malaysia. Such transfers may include countries whose data protection laws differ from those applicable in Malaysia.
Where personal data is transferred internationally, ubos88 ensures that such transfers are conducted in accordance with applicable data protection requirements and that appropriate safeguards are in place to protect the transferred data — including the use of contractual data protection clauses with receiving parties that impose equivalent data protection obligations.
Subject to applicable law and certain limitations, you have the following rights with respect to your personal data held by ubos88. To exercise any of these rights, please contact our Data Protection team via live chat or at [email protected]. ubos88 will respond to rights requests within a reasonable timeframe and in any event within 30 calendar days of receipt.
Please note that certain rights are subject to exceptions where processing is necessary for legal compliance, fraud prevention, or the performance of a contract. Where a request cannot be fulfilled in its entirety, ubos88 will explain the applicable limitation and, where possible, partially fulfil the request.
The ubos88 Platform is strictly intended for use by persons aged 21 years and above. ubos88 does not knowingly collect personal data from individuals under the age of 21. Age verification is enforced through our mandatory KYC process prior to the processing of any withdrawal.
If ubos88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the associated account, delete the relevant personal data, and reverse any transactions associated with the underage account to the extent practicable.
If you are a parent or guardian and believe that your child has registered on the ubos88 Platform without your knowledge, please contact us immediately at [email protected] so that we may take appropriate action.
The ubos88 Platform may contain references to third-party services — such as payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. When you interact with third-party services, your data is subject to the privacy policies of those third parties, not this Policy.
ubos88 is not responsible for the privacy practices, data security standards, or content of any third-party services. We encourage you to review the privacy policies of any third-party service providers with whom you interact in connection with your use of the ubos88 Platform.
ubos88 reserves the right to amend, update, or replace this Privacy Policy at any time. Where material changes are made to this Policy, Players will be notified via a prominent notice on the Platform and, where practicable, by email to the registered account address. The effective date at the top of this document will be updated accordingly.
Continued use of the ubos88 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the amended terms. If you do not agree with the revised Policy, you must discontinue use of the Platform and may request voluntary account closure as provided in the Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by ubos88, please contact us through the following channels:
When submitting a data rights request, please clearly identify: (a) your registered email address and account username; (b) the specific right you wish to exercise; and (c) any relevant context that will assist us in processing your request efficiently and accurately.
Email addresses are displayed as plain text only. ubos88 support contact: [email protected]. Please do not send sensitive documents via email unless specifically instructed to do so by a verified ubos88 support agent.
Our Data Commitments
Six concrete commitments that shape how ubos88 handles your personal data — every day, for every player.
Your personal information is never sold, rented, or traded to third-party marketers or advertisers under any circumstance. Your data is used solely to provide and improve our services to you.
All data in transit between your device and ubos88 — including login credentials, payment details, and personal information — is protected with industry-standard 256-bit SSL/TLS encryption.
We collect only the data genuinely required to provide our services, process payments, and comply with licensing obligations. No unnecessary data collection, no data hoarding.
Access, correct, delete, or port your personal data at any time by contacting our support team. Rights requests are acknowledged promptly and processed within 30 days.
Every processing purpose is clearly documented in this Policy. We do not use your data for purposes beyond those stated here without first obtaining your explicit consent.
Any third party that processes data on our behalf — payment providers, KYC services — is contractually bound to process data only for specified purposes and to maintain equivalent security standards.
Our support team is available 24/7 in English, Bahasa Melayu, and Chinese. Whether you want to access your data, correct an inaccuracy, or simply understand how we use your information — we're here to help.
For players aged 21 and above only. Gambling involves financial risk — play responsibly. Responsible Gambling resources.